Return Policy
At Victoria Cambridge, we do everything we can to keep our customers satisfied. However, there may be occasions where you wish to return a product. This document explains our returns policy clearly.
Conditions for Returns
- You may only register a return after you have physically received the item.
- Return shipping costs are fully borne by the customer, including any international shipping costs.
- Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.
- Trying on an item is permitted; wearing it is not.
- Returning products that were intentionally ordered in multiple sizes with the intention of returning part of the order is not permitted.
Return Process
- Register your return by emailing info@victoria-cambridge.com within 14 days of receiving the item.
- You will receive the return address of our supplier (located in China).
- Send the item back entirely at your own expense, including any shipping, customs, or handling charges.
- We strongly recommend using a shipping method with tracking (track & trace).
Refunds
Once the item has been received at the return address and the condition of the product has been approved, the purchase amount will be refunded within 14 days using the original payment method.
Liability
- We are not responsible for lost parcels if the tracking information indicates that the item was delivered to the address provided by the customer.
- If an incorrect address is provided, this remains the responsibility of the customer.
- Any address errors must be reported within 24 hours of placing the order.
Contact
For questions regarding returns, please contact us at info@victoria-cambridge.com.